How to Apply for Assistance
Workers can access the ACFTU winter relief campaign through different channels, tailored to the needs of each group and type of employment.
Below, we detail each option to make it easier to access support:
Company-level union
For workers employed by companies with unions affiliated with ACFTU, the first step is to contact the union representative for their unit.
These representatives conduct surveys to identify workers in vulnerable situations, including those with low income, high medical expenses, or significant school costs.
It is necessary to present documents that prove the situation of need, such as medical receipts, proof of school enrollment for children, or a statement of income.
Once approved, workers can receive cash subsidies, consumption vouchers, or winter kits, guaranteeing direct material and financial support.
Service stations for new jobs
Workers on digital platforms, such as app delivery drivers, ride-sharing drivers, and truck drivers, can access assistance through union service stations spread throughout the cities.
These centers, often called "Workers' Houses," function as support points where it is possible to receive detailed guidance about the program, winter kits (coats, gloves, and thermal blankets), basic food baskets, and information on how to apply for financial subsidies.
In addition, the stations offer spaces for rest, heating, and charging of electronic devices, providing safety and comfort during the cold season.
Digital channels and applications
The ACFTU and its provincial federations have adopted digital platforms and mini-applications, especially on WeChat (Android / iOS), to facilitate the registration process.
Through these apps, workers can access registration forms, track the status of aid requests, receive digital coupons, and find information about winter kit distribution locations.
This option is especially useful for workers who have difficulty traveling to physical locations or who need fast and centralized service.
Direct support lines
For detailed information on eligibility, deadlines, types of support available, and application procedures, workers can call the union service hotline, available in many regions of China at the number [number missing in original text]. 12351.
Specialized operators provide step-by-step guidance, explain the necessary documents, and indicate the most appropriate channel for each case.
This hotline is an essential tool for workers seeking clarification or facing difficulties accessing other means of application.
Important tip: Since the 2025–2026 campaign runs until March 3rd, including the Spring Festival period, it is recommended to start your application as soon as possible.
Applying early increases the chances of receiving all benefits, especially for migrant workers who need to return to their home regions during the holiday.