How to Request a 2nd Copy of CPFL

Step by Step to Request the 2nd Copy of CPFL

1. Via the CPFL website

  1. Access the Site:
    • Open your browser and access the official CPFL website www.cpfl.com.br.
    • In the Top Corner Click on “Enter your login or register".
  2. Login:
    • Enter your CPF and password in the appropriate fields and click “Enter”.
    • If you don't have an account yet, register by clicking “Register”. Fill in the blank fields with your data and complete the registration by creating a secure password that you can remember later.
  3. Locate the Invoice:
    • On the main panel, go to the “Online Services” section and then click on “2nd Copy of Account”.
    • Locate the “Debits” section.
    • Click on the desired invoice.
  4. Request a second copy:
    • Click on “Complete Account” if you want to view your complete invoice.
    • If you prefer to only obtain the code for payment, simply choose between the options “Pay Using PIX Code” or “Pay Using Bar Code”.
    • Select the desired option.
  5. Receive the Invoice:
    • The new invoice will be available for download on the website.
    • You may also receive an email with the invoice attached.
    • If you chose to pay using a pix code or barcode, simply copy the code and paste it into the typeable line in the “payments” section of your internet bank or inform it to the attendant at a payment agency or Casa Lotérica.

2. Via WhatsApp

  1. Add CPFL Number:
    • Save the official CPFL number on WhatsApp or open a conversation by clicking directly on the number (19) 99908-8888.
  2. Start a Conversation:
    • Open WhatsApp and start a conversation with the saved number.
  3. Request a second copy:
    • Send a message requesting a duplicate of the invoice, including your CPF.
  4. Wait for the Response:
    • The service is provided by a virtual analyst who will send you a menu with options. If you have any outstanding debt, you can click on the option to generate the pix code or barcode for payment, just select the invoice you want to pay.

3. Via the CPFL App

  1. Download and Open the App:
  2. Locate the Invoice:
    • In the application menu, go to the “Online Services” section and then click on “2nd Copy of Account”.
  3. Request a second copy:
    • Select the desired invoice and click on “Issue 2nd copy” or similar.
    • Review the information and confirm the request.
  4. Receive the Invoice:
    • The second copy will be available for viewing or downloading in the application.
    • If you prefer, click on the “Pay Using PIX Code” or “Pay Using Bar Code” options. Copy the code and paste your internet bank into the typeable line.

You can also download the CPFL Energia APP by pointing your cell phone's camera at the QRCode below:

CPFL Energia app

4. Over the Phone

  1. Call Customer Service in one of the following numbers:
    • CPFL Paulista: 0800 010 10 10
    • CPFL Piratininga: 0800 010 25 70
    • CPFL Santa Cruz: 0800 772 21 96
    • RGE:  0800 970 09 00
  2. Request a second copy:
    • When calling, inform the attendant that you wish to request a duplicate of the invoice.
    • Provide your CPF and other information requested to validate your identity.
  3. Receive the Invoice:
    • The attendant can send the duplicate via email or provide instructions on how to access it.

5. By SMS

  1. Send an SMS with the word “ACCOUNT” + Installation Code to CPFL at one of the following numbers:
    • Find the address of the nearest branch on the CPFL website or on your last invoice.
    • CPFL Paulista: 27351
    • CPFL Piratininga: 27304
    • CPFL Santa Cruz: 26805
  2. You will receive an SMS with your simplified account details, a barcode and pix code for payment.
  3. Choose how you will pay. Copy the code and paste it into the typeable line of your internet bank or into your bank's pix copy and paste payment option.

6. In person at a CPFL Agency

  1. Locate the Agency:
    • Find the address of the nearest branch on the CPFL website or on your last invoice.
  2. Go to the Agency:
    • Go to the CPFL branch with an identity document and your latest invoice (if possible).
  3. Request a second copy:
    • When serving the agency, ask for a duplicate of the invoice and provide your CPF and additional data as necessary.
  4. Receive the Invoice:
    • The second copy can be printed on site or sent to your address.

By following these instructions, you will be able to request a duplicate CPFL invoice quickly and conveniently, regardless of the method you choose.

What to do in the event of a CPFL power outage or power outage

  1. Check the reason for the cut, check your payments to confirm that there are no outstanding debts or CPFL's official communication channels and check if there are any communications about the cut.
  2. Check Your Electrical System and make sure it is not an internal problem.
  3. Contact CPFL on the Customer Service Portal on Watsapp or the telephone numbers indicated above.

As a rule, in the event of a power outage, it will be restored within 24 hours in urban areas or within 48 hours in rural areas.

Tips to Avoid Late Payment

  1. Before requesting a duplicate, make sure that you did not actually receive the original invoice. Check your email box and your mailbox.
  2. Keep your data updated in the CPFL registry.
  3. Beware of Phishing. Always confirm that you are speaking to the official CPFL number to avoid scams and fraud.
  4. After requesting the duplicate, keep the request receipt or any confirmation message received, in case you need to dispute any problem.
  5. If possible, request a duplicate in advance to avoid problems with late payment and possible fines.
  6. Consider the means of receiving the invoice that suits you best, whether by email, direct download from the website or printing at the agency.
  7. If you encounter problems or do not receive the duplicate as expected, contact CPFL customer support to resolve the situation.

These tips will help make the process of requesting a duplicate CPFL invoice more efficient and will prevent you from paying your bills late and consequently incurring interest and fines.

Conclusion

Requesting a 2nd copy of your CPFL invoice is a straightforward process if you follow the steps described above. With access to the CPFL portal and the correct information, you can ensure that your new invoice is generated and received quickly. If you experience any difficulties during the process, please consult the help section on the CPFL website or contact customer support for further assistance.

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