Detailed Step by Step to Obtain the 2nd Copy of the Neoenergia Account
Below, you will find a complete guide to Get a 2nd Copy from Neoenergia and its main Neoenergia distributors: COELBA, ELEKTRO, CELPE and COSERN. This guide was created to ensure that you can access your invoice quickly and without complications.
1. How to Obtain a 2nd Copy of the COELBA Account
Step 1: Access the official COELBA website
- Open your internet browser and type the address: www.coelba.com.br.
- In the main menu, locate and click on the “Second Copy of Account” or “Virtual Agency” option.
Step 2: Log in to the Virtual Agency
- Enter your contract account number (found on previous invoices) and your access password. If you do not have a password, you will need to register using your CPF or CNPJ.
Step 3: Consult and Download the 2nd Copy
- After logging in, you will be redirected to the services page. Select the “2nd Copy of Account” option.
- Choose the month of the desired invoice and click “View”. The bill will be displayed and you can download or print it.
2. How to Obtain the 2nd Copy of the ELEKTRO Account
Step 1: Access the ELEKTRO Portal
- In your browser, go to the official website: www.elektro.com.br.
- In the top menu, click on “Second Copy of Account” or access the “Virtual Agency”.
Step 2: Login
- Enter your installation number (found on your previous invoice) and your password. If this is your first access, create an account using your CPF or CNPJ.
Step 3: Obtain the 2nd Copy of the Invoice
- In the control panel, select “2nd Copy of Account”.
- Choose the invoice you want to consult, view it, and then download or print the document.
3. How to Obtain the 2nd Copy of the CELPE Account
Step 1: Access the CELPE website
- Use your browser to access the address: www.celpe.com.br.
- On the home page, find the “Second Copy of Account” option or click on “Virtual Agency”.
Step 2: Enter the Virtual Agency
- Enter the contract number and registered password. If you do not have a password, you will need to create an account using your CPF or CNPJ.
Step 3: Issue the 2nd Copy
- Within the virtual agency, click on the “2nd Copy of Account” section.
- Select the invoice period you want to view, view the document and download or print the bill.
4. How to Obtain a 2nd Copy of the COSERN Account
Step 1: Access the COSERN Portal
- In the browser, type the address: www.cosern.com.br.
- In the main menu, select “Second Copy of Account” or go to “Virtual Agency”.
Step 2: Login to the System
- Enter the contract account number and access password. If you don't already have a password, register using your CPF or CNPJ.
Step 3: Consult and Print the 2nd Copy
- After logging in, go to the “2nd Copy of Account” option.
- Select the corresponding month, view the invoice and download or print the document.
Different Ways to Request a 2nd Copy
In addition to the online methods described above, all Neoenergia distributors offer other ways to obtain the 2nd Copy of Neoenergia:
- Mobile Applications: Download your distributor's app from the Play Store or App Store. The app offers the option to consult and download the 2nd copy directly on your smartphone.
- Telephone Service Center: Call the distributor's customer service number (generally available 24 hours a day) and request a second copy stating your identification details.
- Personal assistance: Go to one of the distributor's service agencies closest to you and request the 2nd copy directly at the counter. Bring identification documents and your contract account number.
Tips to Avoid Losing Account
- Opt for Digital Invoices: Activate the invoice service via email or SMS to avoid losing your physical bill.
- Schedule Automatic Payments: Set up automatic debit from your bank account so that payment is made on the correct date.
- Keep your data updated: Make sure the distributor has your current contact information to receive notifications and avoid delays in receiving invoices.
Conclusion
Keeping your energy bills up to date is essential to avoid any interruption in the electricity supply. With this guide, you have what you need to obtain the 2nd Copy of Neoenergia in a simple and efficient way, whether through COELBA, ELEKTRO, CELPE or COSERN. Remember to follow the tips to avoid the need to request a second copy and ensure that your payments are always up to date.