ads
Channels for Asking Questions and Seeking Support
Italian bureaucracy can be intimidating, but there are structured channels in place to assist citizens.
The first step for any inquiry is accessing the MyINPS portal , where the insured person can use the SPID ( Sistema Pubblico di Identità Digitale ) or the CIE (Carteira de Identidade Eletrônica) to check their contribution statement and simulate amounts.
In addition to the digital portal, INPS offers:
- Contact Center: By calling 803 164 (free from landline) or 06 164 164 (from mobile).
- Patronages: These are government-authorized institutions that offer free assistance with filling out pension forms and applications. They are the greatest allies of the elderly in Italy.
- Physical Locations: It is possible to schedule an in-person appointment at one of the INPS offices located throughout the Italian provinces via the official website.