Social Tariff: Everything About the Belgian Benefit

How to apply: a practical step-by-step guide

1. Online verificationAccess the "Mon tarif social" service on the Belgian portal and check your eligibility.
2. gather documentationIdentity cards, proof of residence, proof of social security benefits (if applicable), and any credentials requested by CPAS or the provider.
3. Contact CPAS/OCMWSchedule an appointment; the social worker can make the request for you or help you obtain the certificate.
4. If energy is not applied automaticallyPresent the proof to your energy supplier so that they can apply the social tariff to your bill.
5. For fixed internet (Social Internet Offer)Contact your operator (Proximus, Telenet, VOO, among others) and request to join the social package; the operator will verify it with FPS Economia.

Social Internet Offer: rules and how it works

From March 1th, 2024The Social Internet Offer became the prevailing model for new sign-ups. Key points:

• Minimum requirements30 Mbps download speed and 150 GB monthly data allowance (legal minimum).
• PriceThere is a regulated ceiling for the monthly price (indicative value communicated by the competent authorities; operators may offer packages within these parameters).
• ProvidersThe scheme is offered by mobile/fixed-internet operators that join the program; public information lists the participants.
• Right to retain the old discountThose who requested the discount before 01/03/2024 may, under certain conditions, maintain the previous discount (maximum of €11,50 per month), subject to transitional rules.

Special cases and exceptions

• Collective heating / Central heatingWhen heating is provided by a collective system (e.g., a central boiler in a building), the rules for applying the social tariff may vary; contact the building manager/responsible entity and CPAS for guidance.
• Social housingResidents of social housing receive specific treatment depending on their contract and the service provider; please check locally.
• Combination of benefitsIt is not always possible to combine benefits; in some scenarios, the social tariff replaces other discounts. Always consult your CPAS or the provider.