How to Contact Us to Ask Questions
If you have any questions about energy subsidy in MexicoIf you notice discrepancies in your electricity bill or need to file a formal complaint, the Federal Electricity Commission (CFE) It provides several reliable customer service channels to guide you and resolve your problem efficiently.
The most practical way to speak with a representative is by CFE customer service phone number, which operates 24 hours a day, every day of the year, through the number 071.
When calling, have your account number or service number ready — this helps the operator quickly locate your information and provide personalized guidance.
For general questions or if you prefer another line, the number is also available. 01 800 888 2338which handles inquiries, questions, and can also receive reports of failures or complaints.
In addition to the telephone, CFE offers digital options that facilitate contact:
- CFE Contigo App (Android / iOS) — Available for smartphones, it allows you to check service data, ask questions, and register complaints directly through the app.
- Official WhatsApp (+52 55 4195 7878) — By sending a message with your service number and the subject of your question, you can receive assistance and guidance via text.
- Official website and social media channels (@CFE_Contigo on Twitter) — Useful channels for clarifications, updates, and online support.
Finally, if your complaint is not resolved directly with the CFE, you can also file a complaint with the... Federal Consumer Attorney (PROFECO), which acts as a mediator in conflicts between consumers and public service providers in Mexico.
These combined resources ensure that you have multiple ways to complete your service with clarity and adequate support.