FAQ
1. What exactly is Free Basic Energy?
It is a government benefit that provides up to 50 kWh of free electricity per month to low-income families in South Africa.
2. How do I know if my family qualifies to receive it?
Contact your local municipality to verify indigence criteria and registration requirements.
3. Do I need to claim my free electricity every month?
Yes. Typically, free energy is accessed via a monthly token or credited depending on the type of meter.
4. Can I store unused electricity?
No. Unused free units from the month cannot be transferred.
5. Does the benefit cover my total household electricity consumption?
No. It only covers a portion considered essential; any usage beyond that must be paid for by the user.
6. Can I lose the benefit if I change my residence?
Yes. If you move, you need to update your registration with the local municipality and request the transfer of benefits to your new address.
7. Is there any cost or fee to receive Free Basic Energy?
No. The program provides free electricity without additional charges. However, if your household consumption exceeds the allocated free amount, you will need to pay normally for the excess units.
8. How can I file a complaint or report problems with my benefit?
If you have any problems receiving the free energy, you should contact them directly. Eskom, local municipality or the social services officePlease have your meter number and registration documents ready to expedite service.