FAQ
Who automatically receives the Winter Energy Payment?
Pensioners, social assistance beneficiaries, and students registered for eligible benefits.
How can I find out the exact amount I will receive?
The amount varies depending on the primary benefit; see Work and Income or StudyLink for personalized details.
Can I apply for the benefit if I am not yet receiving social assistance?
Yes, new beneficiaries can request payment through official websites or by phone.
Can the payment be applied directly to the energy bill?
Yes, in some cases the benefit is used as a direct credit on the electricity bill.
Where can I find help if I haven't received payment?
Contact Work and Income through the website or by calling 0800 559 009, or visit StudyLink.
Is the Winter Energy Payment paid only to the primary beneficiary?
The payment is intended for the primary beneficiary of the social benefit. However, it considers the residence as a whole, helping to reduce energy costs for the entire family living in the same house.
Do I need to pay taxes on the Winter Energy Payment?
No. The Winter Energy Payment is not considered taxable income, therefore there is no tax levied on the amount received.
Can I receive it if I am temporarily living outside of New Zealand?
No. The benefit is only for New Zealand residents who live in the country during the winter period and have an active energy account or are registered for an eligible social benefit.