FAQ
1. How do I know if my family already receives the Social Tariff?
Check your bill to see if the subclass appears as "Low-Income Residential" or contact the distributor; also confirm that your CadÚnico/NIS number is correct at the CRAS (Social Assistance Reference Center).
2. Do I need to request the tariff from the distributor or is it automatic?
Many cases are automatically processed through cross-referencing databases (CadÚnico/BPC), but if it doesn't appear on your bill, contact the distributor for verification.
3. What is covered by the 100% discount up to 80 kWh?
The discount applies to the energy tariff (price charged per kWh) up to 80 kWh; taxes and charges may continue to apply.
4. I lost my benefit, how can I recover it?
Update your CadÚnico registration at the CRAS (Social Assistance Reference Center), confirm your CPF (Brazilian Individual Taxpayer Registry) and NIS (Social Identification Number), and then contact the distributor with proof of registration. Regularization usually restores the discount.
5. Are people who receive BPC automatically entitled to it?
The Ministry sends the BPC beneficiary database to distributors to authorize granting of benefits; please confirm that your CPF (Brazilian taxpayer ID) is linked to the consumer unit.
6. Could I lose my benefit if I update my CadÚnico registration?
No. Updating your CadÚnico (Single Registry for Social Programs) information is essential to maintain your benefits. Just make sure all the information is correct and that the CPF (Brazilian taxpayer ID) of all residents is registered.
7. What happens if consumption exceeds 80 kWh/month?
The 100% discount applies only up to 80 kWh. Consumption exceeding this limit will be charged normally, according to the distributor's current tariff.
8. Are families living in rural areas entitled to the discount?
Yes. The Social Tariff applies to both rural and urban residential units, provided the family is registered in the CadÚnico (Single Registry for Social Programs) or receives the BPC (Continuous Benefit Payment) and meets the income and eligibility criteria.